Pruning Abusive Novice Accounts

| August 21, 2012

Like any site with lots of data, DomainTools gets its share of spam accounts, scrape attacks, and other abusive efforts to harvest data.  Historically we have been somewhat tolerant of any efforts that we felt didn’t leak valuable data and didn’t affect the ability of our site to service our paying members and clients.  We try to keep our Engineering team focused on building valuable tools and maintaining our complex data processing systems, rather than fighting battles with spammers.  It’s also risky to shut down accounts at scale as you risk false positives in the abuse detection algorithm.

But today we have taken the first of several steps to clean up our account base and remove what we believe to be abusive and auto-generated novice accounts.  If we have mistakenly captured any novice or paying member accounts that should remain in good standing, we apologize and ask that you contact our Support team at:  MemberServices (at) DomainTools (dot) com.   By pruning abusive accounts we strive to maintain the highest levels of service availability and query speed that our users and members deserve.  Thanks for your understanding on this and future efforts to keep our userbase as clean as possible.

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Category: Domain Tools Updates

About the Author ()

Tim Chen is a proven business development and operational executive, having worked in and around Internet and software companies for over 15 years. Tim has been the CEO of DomainTools for four years, appointed during the May 2009 spin out of DomainTools from Thought Convergence, Inc. (TCI). Before joining DomainTools, Tim spent a year as TCI's Vice President of Corporate Development and 2.5 years leading the domain acquisition efforts for Internet REIT, one of the first venture funded domain investment companies. Tim started in the domain world in 2005 by incubating new business ideas with Mark Pincus (Founder of Zynga) and a small team of engineers in San Francisco. Prior to focusing on the domain and DNS communities, Tim spent seven years in business development executive roles with Internet and software companies in the Bay Area, and four years in the Corporate Finance group at J.P. Morgan in New York. Originally from Rochester, New York, Tim is a Phi Beta Kappa graduate of Haverford College, has an MBA from Stanford University, and sits on the board of NewRetirement.com, an automated retirement planning service.